Terms and Conditions

Terms and Conditions of Use

Welcome to the Genteel Reflections Website. By using the Genteel Reflections Website YOU AGREE TO BE BOUND BY ITS CONDITIONS OF USE (explained below), PRIVACY POLICY and all disclaimers and terms and conditions that appear elsewhere on the Genteel Reflections Web site. The policies of Genteel Reflections retail store may differ substantially from those applicable to your use of the Genteel Reflections Web site.

Genteel Reflections reserves the right to make changes to the Genteel Reflections Web site and its Conditions of Use and Privacy Policy at any time. Each time you use the Genteel Reflections Web site, you should visit and review the then current Conditions of Use, and Privacy Policy that apply to your transactions and use of this site. If you are dissatisfied with the Genteel Reflections Website, its content or Conditions of Use, you agree that your sole and exclusive remedy is to discontinue using the Genteel Reflections Web site.

Tampering with the site, misrepresenting the identity of a user, using buying agents or conducting fraudulent activities on the site are prohibited.

Disclaimers and Limitation of Liability

By using the Genteel Reflections Website, you expressly agree that use of the Genteel Reflections Website at your sole risk. The Genteel Reflections Website is provided on an "AS-IS" and "as available" basis.

Under no circumstances shall Genteel Reflections be liable for any direct, indirect, incidental, special or consequential damages that result from your use of or inability to use the Genteel Reflections Website, including but not limited to reliance by you on any information obtained from the Genteel Reflections Web site that results in mistakes, omissions, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance. The foregoing Limitation of Liability shall apply in any action, whether in contract, tort or any other claim, even if an authorized representative of Genteel Reflections has been advised of or should have knowledge of the possibility of such damages. User hereby acknowledges that this paragraph shall apply to all content, merchandise and services available through the Genteel Reflections Web site.

Intended for Users Over 13

The Genteel Reflections Website is intended for use by individuals 13 years of age or older. The Genteel Reflections Website is not directed to use by children under the age of 13. Users under the age of 13 should get the assistance of a parent or guardian to use this site.

Product Display/Colors

The Genteel Reflections Web site attempts to display product images shown on the site as accurately as possible. However, we cannot guarantee that the color you see matches the product color, as the display of the color depends, in part, upon the monitor you are using.

Errors on Our Site

Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and Genteel Reflections reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Genteel Reflections will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. If you are not fully satisfied with your purchase, you may return it in accordance with Genteel Reflections' Return Policy.

Sales Tax Policy

Because Genteel Reflections is an Oklahoma Business sales tax will be collect for Oklahoma Residents as required by law.

Paying for Your Order

You may pay for your orders with our electronic Gift Certificates and with major credit cards issued in the United States of America. Currently, we accept Visa®, MasterCard®, and Discover® Card, PayPal Express.

Generally, credit and debit card are not charged until we either ship the item(s) to you or confirm store availability (at which time you will be charged only for the goods we have actually shipped or along with any appropriate taxes or shipping charges).
If for some reason we are currently out of a product that you ordered, we will confirm availability and order the product from the manufacturer, at that time we may charge you credit card for the special ordered product. Most of the time when this happens your order will be changed to "Hold" or possibly "Backordered" status.

Order Acceptance/Confirmation

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. The Genteel Reflections Website reserves the right at any time after receipt of your order to accept or decline your order for any reason.

Order Cancelations

If you would like to cancel an order you placed with TylerCandleStore.com you may contact us by phone or Email. Your cancelation request must be submitted before your order leaves our shipping facility to avoid shipping and restocking fees. Orders that are canceled after leaving our facility will be charged for shipping fees we have incurred, even if you shipping was free on the order you placed. Once your order leaves our facilty we are charged for shipping by our shipping company. We will also charge a restocking fee of 15% for all returning merchandise.

Return Policy

All sales made through the Genteel Reflections Web site are subject to Genteel Reflections' return policy. You have 14 days from the time you receive your purchase to return or exchange any merchandise when accompanied by the original receipt. All returning merchandise must be in the original shipment boxes; products must be in original condition and undamaged. You must call or E-mail Customer Service to obtain authorization to return purchased merchandise. FREE SHIPPING ONLY APPLIES TO YOUR ORIGINAL PURCHASE. All return/exchange shipping fees are the responsibility of the customer. Returns or Exchanges will not be accepted on discounted or retired items. Please send your return package via Fed Ex, UPS or Insured Priority Mail. The return policy does not apply to sale or discounted merchandise. Call toll-free 1.866.995.4438

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